Discuss your project

Our guarantees and SLA

We work transparently, with clear timelines, quality under control and support after launch.

Timeline guarantees

We meet deadlines and keep you updated on progress.

  • Automation sprint, 2 weeks. If it doesn't launch on time, you get an extra week at our expense or a 100% refund, unless the delay comes from blockers on your side.
  • AI pilot, 3 weeks. The production launch date is fixed in the contract. If we miss it through our fault, compensation follows the same terms.
  • Weekly status meetings with a progress report
  • A milestone every 1-2 weeks, so you accept the work stage by stage

Quality guarantees

Our technical SLA is strict. We fix bugs, regressions and stability issues free of charge, at our own expense.

  • 30 days of free bug and regression fixes after handover, for the automation sprint
  • 60 days of free prompt adjustments for the AI pilot, based on the cost dashboard and metrics
  • If AI accuracy falls below the baseline without AI, we rework the golden set at our expense
  • Code review before every release, tests for critical logic
  • Regressions after deployment are fixed within 48 hours for critical and high severity, on weekdays

Business metrics

To be honest, ROI does not depend on us alone.

  • We do NOT guarantee ROI metrics such as conversion growth, hours saved or revenue growth. They depend on your data, product and market.
  • What we guarantee is technical correctness, stability and our SLA on timelines and bugs.
  • What we don't guarantee is that AI will add 30% to your revenue. Nobody can promise that, except charlatans.
  • The AI pilot includes 60 days of monitoring that helps you see the real ROI on your data. Then you decide whether to scale or not.

Support SLA

We respond quickly to your questions and issues.

  • Regular questions get a reply within 4 hours on business days, 11:00 to 24:00 Yerevan time, UTC+4
  • Critical bugs are fixed within 24 hours, around the clock
  • Regressions after a release are fixed within 48 hours on weekdays, for high and critical severity
  • Critical means the site is down, data is lost or there is a security issue
  • We use Telegram for fast communication

Project handover

We hand over all the code, documentation and knowledge.

  • Full source code with Git commit history
  • Documentation with README, architecture and API reference
  • Deployment instructions so you can deploy on your own
  • Training for your team, 1-2 sessions on request

How we work

A transparent process that you fully control.

  • Weekly progress check-ins
  • Access to the project board in Trello, Notion or Jira
  • Real-time Git commits if you need them
  • Acceptance criteria agreed before each stage starts

Ready to start with guarantees?

We'll discuss your project, agree on timelines and put every guarantee in the contract.

Write to usMessage on TelegramWe usually reply within 24 hours.